Turn Customer Data into Ready-to-Share Content with AI

Turn Customer Data into Ready-to-Share Content with AI

Matik’s AI automates timely, personalized, data-driven content for scalable customer programs.
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The Power of Matik

66%
Increase in number of accounts touched
Case study
8x
Increase in number of business reviews created
Case study
35%
Increase in dedicated customers touched
Case study
100%
Adoption from global dedicated CS team
Case study

How it works

Basic Automation

Automate text and visuals leveraging your existing dashboards, reports & data sources to generate ready-to-share content in formats you already use today.

AI-Powered Automation

Matik’s AI can help build new content, surface the right content, derive key insights, and help the less data-fluent understand & communicate the data.

Smart Automation

If-then logic & AI ensures that the right message and insights are shared based on the data and audience.

Workflow Automation

Generate insight-rich content based on a schedule, trigger, or in bulk, and can also automate delivery to colleagues, prospects, or customers.

Content Management

Matik makes it easy for anyone to find the right content and slides, and helps automate standardization and consistency.

Use Matik to Automate

Personalized Engagement at Scale
Make every mid-tier and long-tail account feel prioritized without manually touching every interaction. Deliver a high-touch experience to your entire book of business through automated, data-driven storytelling.
Proactive Outreach
Send tailored, value-led touch points the moment a customer hits a milestone or shows risk, and ensure every message and recommendation is relevant to the customers unique stage.
Low-Touch Efficiency
Scale consistent, data-backed narratives across thousands of accounts with zero extra effort. Standardized templates align messaging, pull the latest data, and follow best practices.

What Our Customers Say

Since onboarding Matik, we’ve more than tripled the percentage of customers we share personalized data with, and that number keeps growing every day! Matik’s quickly become an essential part of how we build value and relationships with our customers here at Motive.
Samantha Schwartz
Director of Customer Success-Commercial
Matik helps us drive process improvements and efficiencies. We want to make sure that our reps and our CSMs are not spending their time on a bunch of manual reporting that should not be a part of their roles. They should be working on account strategy, driving adoption, and building relationships. Because Matik is such a scalable and efficient tool, they're able to do more of that now.
Nick Mangum
Head of Insights
Matik has been game changing for our business. Out of all the platforms we use it has driven the most time-savings for our customer success organization. We have increased account coverage and are now able to create tailored ROI narratives for all of our customers instead of just a select few. This has lead to a significant increase in our NPS scores and has improved customer retention in all segments.
John Gleeson
VP of Customer Success

FAQ

How can Digital CS leaders automate content with Matik?

Matik’s AI automates text, visuals, and key insights in presentations, documents, and emails, telling the right story using if-then logic and your existing data, so Digital CS leaders can save time while delivering accurate customer-facing reports.

How can Digital CS leaders personalize content for different accounts or audiences?

Matik uses if-then logic, slide looping, and AI-powered insights to automatically tailor Business Case decks, QBRs, and other CS content for each customer, ensuring personalized, relevant, and impactful messaging every time.

How can Digital CS leaders scale content creation across multiple accounts?

Matik’s AI scales the impact of CS content by bulk-generating decks, automating delivery, and creating new templates, so Digital CS leaders can reach multiple accounts efficiently without sacrificing accuracy or personalization.

Can Digital CS leaders use AI to generate insights or summaries?

Yes, Matik generates executive summaries, talk tracks, and actionable insights from your existing data, allowing Digital CS leaders to focus on strategy and storytelling rather than manual analysis.

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